Atlantic Jet Sports Return and Exchange Policy and Instructions

Effective April 1, 2026

Atlantic Jet Sports is committed to delivering high‑quality Personal Watercraft Marine components, parts, and accessories, and ensuring every customer receives the correct parts in new, unused condition. The following policy governs all returns, exchanges, warranty claims, and dispute‑related procedures. By completing checkout, the customer acknowledges and agrees to all terms outlined below.

European Union - EU Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. The withdrawal period begins on the day the last item of your order is delivered.

To exercise your right of withdrawal, you must notify us of your decision before the withdrawal period expires. You can do this by contacting us at sales@atlanticjetsports.com or by using the EU Right of Withdrawal Button.

Once you have notified us, you have 14 days to return the items. We will process your refund within 14 days of receiving the returned goods.

1. Policy Acceptance

By placing an order, the customer agrees that this Return, Exchange & Warranty Policy forms part of the purchase contract. These terms apply to all orders without exception.

2. Fitment, Compatibility & Intended Use

Personal Watercraft Marine components, parts, and accessories are model‑specific.

• • Customers are responsible for verifying fitment, compatibility, and intended use prior to ordering.

  • Atlantic Jet Sports does not guarantee suitability for any customer‑specific or unstated purpose.

  • Incorrect model selection or assumptions about compatibility are not grounds for return, refund, or dispute.

This clause directly addresses “unsuitable for intended purpose” claims.

3. Definition of “Not as Described.”

A product is considered “not as described” only if it materially differs from:

• • The written specifications on the product page.

  • The listed item number.

  • The product photos, unless noted on the product page as "Generic Image."

  • The manufacturer’s published data.

Subjective dissatisfaction, performance expectations, or personal opinions do not qualify as “not as described.”

4. Damage, Defects & Workmanship Concerns

If an item arrives damaged or appears to have a defect in materials or workmanship:

• • Customers must report the issue within 48 hours of delivery through our Order Damage or Defective Claim Form.

  • Atlantic Jet Sports will assist in filing a claim with the appropriate shipping carrier or manufacturer.

  • Claims submitted after 48 hours cannot be processed.

5. Mandatory Inspection & Troubleshooting Requirement

Before any return, refund, warranty claim, or dispute is initiated:

Customers must allow Atlantic Jet Sports the opportunity to:

• • Inspect the item.

  • Troubleshoot the issue.

  • Verify any claim of defect, damage, or non‑conformity.

This may include:

• • Providing photos or video.

  • Describing installation/assembly steps.

  • Returning the item for inspection.

Failure to complete this process voids eligibility for return or refund and is recognized by card networks as valid merchant protection.

6. Evidence Requirement

All claims of defect, damage, or non‑conformity must include:

• • Clear photographic or video evidence.

  • A description of the issue.

  • The order number, item purchased, and watercraft year, make, model, and motor size items were purchased for use on.

Claims submitted without evidence cannot be processed.

7. Return Authorization Requirement (RMA)

A valid return requires:

• • Initiating a Return Request through the Customer Account Portal within 10 days of delivery.

  • Receiving approval and an RMA#.

  • Returning the product unused, uninstalled, and in its original condition.

  • The item MUST not be listed in section 13. - Non‑Returnable & Restricted Items.

Emails or messages that do not follow the RMA process do not constitute a valid return attempt.

8. How to Start a Return Request

1. 1. Sign In — Log in to your Customer Account Portal from the top right of the website.

   2. Locate Your Order — Open your order history and select the order.

   3. Select Items — Choose the items you wish to return and select a reason.

   4. Submit Request — Click Request Return.

   5. Confirmation — Your account will update, and you will receive a confirmation email.

   6. Review — A customer service representative will review your request within 24 hours (excluding weekends and holidays) and notify you of approval or denial.

9. Return Eligibility Requirements

To qualify for a return:

• • The item MUST not be listed in section 13. - Non‑Returnable & Restricted Items.
  • The request must be initiated within 10 days of delivery.
  • The item must be NEW, UNUSED, UNINSTALLED, and UNMODIFIED
  • All original packaging, hardware, manuals, and accessories must be included.
  • Items returned without an approved RMA# will be refused at our shipping dock.
  • Installed, test‑fitted, or used items are not eligible for return or refund.

A 20% restocking fee applies to all returns not caused by an approved damage or defect claim, or Atlantic Jet Sports error.

Customers are responsible for return shipping costs.

10. Packaging Requirements

To ensure eligibility:

• • Use the original packaging and pack items carefully.

  • Use a trackable shipping method (e.g., UPS Ground).

  • Include a copy of your order receipt.

  • Do NOT place shipping labels directly on the product box.

    • Example: A piston kit box must be placed inside a separate shipping box.

    • Defaced product packaging renders the item non‑returnable.

Once received and inspected, refunds are issued to the original payment method. Credit card refunds may take 5–7 business days to appear. Returns are processed on Mondays.

11. Exchanges

• • Exchange requests must be submitted through the Customer Exchange Form within 10 days of delivery.

  • Items must meet all return eligibility requirements.

  • Replacement items ship after the original item is received and inspected.

  • Customers are responsible for all exchange shipping costs.

12. Warranty Coverage

Atlantic Jet Sports disclaims all warranties, either expressed or implied, including, but not limited to, implied warranties of merchantability, with respect to any merchandise purchased in any way from Atlantic Jet Sports. All warranties are those of the manufacturer. We will be happy to assist you in placing a warranty claim with the manufacturer, but please remember that approving or denying a warranty claim is determined by the product manufacturer. All claims for consequential, physical, incidental, or special damage are hereby excluded.

Manufacturers' warranty does not cover:

• • Incorrect installation.

  • Cavitation damage.

  • Wear from normal use.

  • Damage from foreign objects.

  • Use outside manufacturer specifications.

Warranty claims require inspection and evidence.

13. Non‑Returnable & Restricted Items

The following items are not eligible for return, refund, or exchange under any circumstances:

Upholstery, Seat Covers & Mat Products

• • Hydro Turf, Riva Racing, Jet Trim, SC Wake seat covers, mat kits, mat sheets, chin pads, upholstery kits.

Transportation, Docking & Storage Equipment

• • Aqua Cart dollies, display carts, stands, slings, and accessories.

  • Factory Zero dollies, stands, fishing racks, and accessories.

  • Roll‑N‑Go docking systems, extensions, and accessories.

Electrical Components

Including but not limited to: Starter motors, regulators, relays, CDI units, ignition coils, fuel injectors, flywheels, stator coils/assemblies.

Specialty & Custom Items

• • Aqua Performance steps.

  • RRP handlepoles.

  • Special‑order items.

  • Close‑out items.

  • Personalized or custom‑made products.

Media, Manuals & Electronics

Must be returned unopened:

• • DVD, video, audio, software media.

  • Service manuals and books.

Defective media may be exchanged for the same item only.

Open Box Items

• • Final sale.

  • Non‑returnable.

  • Excluded from free shipping promotions.

14. Chargebacks & Dispute Resolution

To protect both parties:

• • Initiating a chargeback without completing Atlantic Jet Sports’ required inspection, troubleshooting, and RMA process is a violation of the purchase agreement.

  • In the event of a dispute, Atlantic Jet Sports will provide the card issuer with:

    • Proof of product specifications.

    • Evidence of delivery.

    • Customer communications.

    • Policy acceptance at checkout.

    • Documentation of any refusal to follow the RMA process.

15. Acceptance of Terms

By purchasing from Atlantic Jet Sports, the customer acknowledges and agrees to all terms in this Return, Exchange & Warranty Policy.