If you are located in a Member State of the European Union, you are entitled to the protections granted under EU consumer‑protection law for distance and off‑premises contracts. This includes the Right of Withdrawal, commonly referred to as the 14‑day cooling‑off period.
1. Withdrawal Window
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You may withdraw from your purchase within 14 days
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The withdrawal period begins on the day the last item in your order is delivered
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If the final day of the withdrawal period falls on a weekend or public holiday, the deadline is automatically extended to the next working day
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2. Order Cancellations
Order cancellations are permitted until the order is fulfilled, except for made-to-order items listed in Section 5 that have already been put into production.
3. How to Exercise Your Right of Withdrawal
To withdraw from your purchase, you must notify Atlantic Jet Sports before the 14‑day withdrawal period expires.
You may submit your withdrawal request by:
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Emailing us at sales@atlanticjetsports.com, or
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Using the EU Right of Withdrawal Button provided on our website
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Once we receive your withdrawal request, you have 14 additional days to return the goods to us.
4. Return Shipping Costs & Restocking Fee
Under EU law, customers are responsible for the cost of returning goods during the cooling‑off period.
Atlantic Jet Sports applies the following conditions:
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You are responsible for all postage and packaging costs associated with the return
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All returns under the Right of Withdrawal are subject to a 20% restocking fee
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Refunds are issued within 14 days of receiving the returned goods in acceptable condition.
5. Condition of Returned Goods
Returned items must be:
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Unused
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Uninstalled
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In original packaging
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Complete with all hardware, accessories, and documentation
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Any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods may affect the refund amount.
6. Exceptions – Items Not Eligible for Withdrawal or Cancellation
The EU cooling‑off period does not apply to the following categories of products sold by Atlantic Jet Sports that have been completed and shipped or already put into production:
Custom‑Made, Made‑to‑Order, or Personalized Goods
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Hydro Turf seat covers, mat kits, mat sheets, chin pads, upholstery kits
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Riva Racing seat covers and upholstery items
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Jet Trim seat covers and upholstery items
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SC Wake seat covers, mats, and upholstery items
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Personalized or custom‑made products of any kind
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Large Equipment, Dollies, Stands, and Racks
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Aqua Cart transportation dollies, display carts, stands, slings, and accessories
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Factory Zero transportation dollies, stands, fishing racks, and accessories
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Roll‑N‑Go docking systems, extensions, and accessories
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Aqua Performance steps
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RRP handlepoles
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Special‑Order, Close‑Out, or Final‑Sale Items
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Special‑order items
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Close‑out items
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Any product marked as non‑returnable or final sale
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Media, Manuals, and Printed Materials
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Opened or used DVD, video, audio, or software media
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Service manuals and books
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These exclusions are consistent with EU consumer‑protection rules, which allow merchants to exempt goods that are custom‑made, personalized, sealed media once opened, and certain categories of specialized or non‑returnable items.
7. Refund Processing
Once your returned goods are received and inspected, Atlantic Jet Sports will issue your refund:
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Within 14 days of receiving the returned items
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Minus the 20% restocking fee
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Minus any loss in value due to improper handling
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Using the same payment method used for the original transaction (unless otherwise agreed)
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8. Additional Notes for EU Consumers
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The Right of Withdrawal applies only to distance and off‑premises contracts
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Some EU Member States may offer extended cancellation rights for unsolicited doorstep sales; this does not apply to Atlantic Jet Sports, as we do not engage in such sales practices
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This policy applies exclusively to customers located within the European Union
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