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Frequently Asked Questions


Q: What forms of payment do you accept?
A: We accept, Visa, Mastercard and Discover.

Q: I just placed an order, when will it ship to me?
A: Orders typically ship out to you within 1-3 business days. This excludes custom, made to order and special order items such as mat kits, seat covers, waterboxes, beach dollies, colored stands, etc...

Q: How do you ship and do you ship outside the United States?
A: Yes, we ship worldwide typically using UPS or the US Postal Service. Click here for details.

Q: Does your website show real-time inventory of what items are in-stock and out-of-stock?
A: No, because the products listed on our website can sometimes ship from multiple warehouses our system does not show inventory status. If an item for an order is out of stock in all warehouse locations someone from our sales staff will contact you within 24 hours of the time the order is placed to notify you. Customers are always welcome to e-mail us to check availability of an item prior to ordering.


Q: I received my order and it is not correct, how do I receive the correct items?
A: If you received your order and it is incorrect please contact our Customer Service Department as soon as possible and we will correct the issue. 

Q: If I return an item is there a restocking fee?
A: Yes, there will be a 20% restocking fee on all items returned to Atlantic Jet Sports. The restocking fee covers the shipping material costs and processing fees of your original order. You must have an RMA# to return or exchange an item. Items returned to without an RMA# will be refused at our shipping dock. Please note some items are not eligible for return. Click here additional details.