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Returns and Exchanges

RETURNING A PRODUCT:
PLEASE NOTE: You must have an RMA# (Return Merchandise Authorization Number) to return a product to Atlantic Jet Sports. You have up to 10 days to return the item back to us. All returned products must be in NEW and UNUSED condition, must be in the original packaging, and must include instruction manuals, hardware and all accessories included when the product was originally shipped. Any used or installed equipment cannot be returned. Items returned to Atlantic Jet Sports without a RMA# will be refused at our shipping dock. To receive an RMA# please e-mail us or call our Customer Service Department at 609-489-0571, Tue-Fri., 10:00AM - 4:00PM EST.

There will be a 20% restocking fee on all items returned to Atlantic Jet Sports. The items that are subject to this restocking fee are items that are being returned for reasons other than damage, defect or items that were received as a result of an error by Atlantic Jet Sports. You have up to 10 days to return the item back to us in the original packaging.

Please pack returns carefully (use the packaging the item(s) came in) and use a  method of shipment that can be tracked (example: UPS Ground). Once we get back the items we will credit your account for the full purchase price less the initial shipping and handling and if applicable the restocking fee. Please be sure to include a copy of your order receipt.

Merchandise can be returned for a refund to your original method of payment or a store credit. Please note that refunds made to your credit card can take 5-7 business days to appear on your statement. Returns are processed at our facility on Mondays.

****** IMPORTANT: Please do not place address labels on the item box or package. If the package that the item came in is defaced it cannot be returned. Example: If you are returning a piston kit do not put the shipping label on the piston box. Place the piston kit box inside of a shipping box and place the address label on the shipping box. Again, if the item package is defaced it cannot be returned.

Please Note: All Seat Covers, Mat Kits (in any color other than black), Chin Pads, Waterboxes, Transportation/Beach Dollies, Transportation/Beach/Display Carts and Stands, Special Order, Close-out, and Personalized items are not eligible for returns or credits. DVD, video, audio, software media, service manuals, books and electronics must be returned in their original, unopened packaging (damaged or defective DVD, video, audio and software media may be exchanged for the same merchandise only). Electrical components (starter motors, regulators, relays, cdi, ignition coils, stator coils) are not returnable.

Return policy is subject to change without notice.

ORDER CANCELLATIONS:
Special ordered  items cannot be cancelled once we have ordered the item from our distributor. Waterboxes, Transportation Dollies, Transportation/Display Carts and Stands, Seat covers and Mat Kits cannot be cancelled once the item has gone into production. Payment for Special Ordered items, OEM Items, Waterboxes, Transportation Dollies, Transportation/Display Carts and Stands, Seat covers and Mat Kits is required in advance. Cancellation of all other orders must be received prior to the time that the order has been shipped. Atlantic Jet Sports, LLC cannot cancel an order after it has left our facility.

Updated:  4/24/2018, 9:39 PM EDT