Home » Order Exchange Policy and Request Form - Spectre

Exchange Request

Things To Remember:

  • You have up to 10 days from the date of delivery to initiate an exchange request. No exchanges will be approved after the 10th day.
  • All exchanged items must be in unmodified, NEW and UNUSED condition, must be in the original packaging, and must include instruction manuals, hardware, and all accessories included when the product was originally shipped. Any used or installed equipment cannot be returned. Items returned to Atlantic Jet Sports without an approved exchange request will be refused at our shipping dock.
  • You will be responsible for any shipping costs for your exchange.
  • View items that are not eligible for return, refund, or exchange under any circumstances below.

Packaging Requirements:

Please pack returns carefully (use the packaging the item(s) came in) and use a method of shipment that can be tracked (example: UPS Ground). Once received, we will credit your account for the full purchase price, less the initial shipping and handling, and if applicable, the restocking fee. Please be sure to include a copy of your order receipt.

Merchandise can be returned for a refund to your original method of payment or a store credit. Please note that refunds made to your credit card can take 5-7 business days to appear on your statement. Returns are processed at our facility on Mondays.

****** IMPORTANT: Please do not place address labels on the item box or package. If the package that the item came in is defaced, it cannot be returned. Example: If you are returning a piston kit, do not put the shipping label on the piston box. Place the piston kit box inside a shipping box, and place the address label on the shipping box. Again, if the item package is defaced, it cannot be returned.

 

IMPORTANT INFORMATION BELOW

 

Exchange Policy – Non‑Exchangable Items

The following items are not eligible for return, refund, or exchange under any circumstances:

Upholstery, Seat Covers & Mat Products

  • Hydro Turf, Riva Racing, Jet Trim, and SC Wake seat covers, mat kits, mat sheets, chin pads, and upholstery kits.

Transportation, Docking & Storage Equipment

  • Aqua Cart transportation beach dollies, display carts, watercraft stands, lifting slings, and all related parts or accessories.
  • Factory Zero transportation beach dollies, display carts, watercraft stands, fishing racks, and all related parts or accessories.
  • Roll-N-Go docking systems, extensions, and all related parts or accessories.

Electrical Components, Including But Not Limited To

  • Starter motors, regulators, relays, CDI units, ignition coils, fuel injectors, Flywheels, and stator coils and assemblies.

Specialty & Custom Items

  • Aqua Performance watercraft steps.
  • RRP handlepoles.
  • Special‑order items.
  • Close‑out items.
  • Personalized or custom‑made products.

Media, Manuals & Electronics

The following items must be returned in their original, unopened packaging to be eligible for return:

  • DVD, video, audio, software media.
  • Service manuals and books.

Damaged or defective DVD, video, audio, or software media may be exchanged for the same item only.

Open Box Items

  • All Open Box items are excluded from free shipping promotions and are non-returnable. All sales of open box items are final.