If you receive an item that is defective or arrives damaged, please e-mail our Customer Service Department.
One of our customer service representatives will contact you with a few questions and may request that you email digital photos of the issue. If it is determined that the item damage/defect has NOT been caused by the shipping company, then the customer service representative will issue you an RMA# and assist you in exchanging your product(s).
If it is determined that the damage/defect has been caused by the shipping company, then our customer service representative will assist you in submitting a claim to the appropriate shipping company.
You must have an RMA# (Return Merchandise Authorization Number) to return a product to Atlantic Jet Sports. Returns must be initiated and shipped to us within 10 days of the original delivery date. Any package received without a valid RMA number will be refused at our shipping dock.
All returned items must be new, unused, unmodified, and in their original packaging, including all instruction manuals, hardware, and accessories that were included with the original shipment. Products that have been used, installed, or altered in any way are not eligible for return.
There will be a 20% restocking fee on all items returned to Atlantic Jet Sports. The items that are subject to this restocking fee are items that are being returned for reasons other than damage, defect, or items that were received as a result of an error by Atlantic Jet Sports. You have up to 10 days to return the item to us in the original packaging. You will be responsible for any shipping costs back to us for your return. * See note below for exclusions.
* PLEASE NOTE: All Seat Covers, Mat Kits, Mat Sheets, ChinPads, Waterboxes, Aqua Cart and Factory Zero Transportation/Beach Dollies/Totes/Display Carts and Transportation/Beach Dolly/Display Carts Parts and/or Accessories, Watercraft Stands, Aqua Performance Watercraft Steps, RRP Handlepoles, Special Order, Close-Out, Electrical Components (including but not limited to; Starter Motors, Regulators, Relays, CDI Units, Ignition Coils, Stator Coils, Stator Assemblies, Fuel Injectors) are non-returnable and are not eligible for exchanges or store credit.